7. Respect, Honesty and Compassion: I am a firm believer in “There but for the grace of God, go I.” I treat my clients with respect and compassion because they deserve it. First, I don’t simply try to sell someone a bankruptcy. I openly advise prospective clients when I do not think a bankruptcy is in their best interest. From the beginning, I educate my clients about the process, by making them fully aware of the pros, cons and risks in filing a bankruptcy. I want my clients to know they are making the best decision for their situation. Throughout the bankruptcy process, I work hard to make sure my clients are fully informed, and I treat them the way I would want to be treated. Having been an English teacher, I know how to take legalese and make it comprehensible. My clients know what they are doing, and most importantly, they know why they are doing it.
8. Availability: Unlike at “bankruptcy factories,” I know my clients by name. My clients are not required to have their cases reviewed by legal assistants before they get to an attorney. From the first consultation to the discharge order, I meet directly with my clients, and expect my clients to contact me directly with any questions or concerns they might have throughout the bankruptcy progress. Unlike some big firms, my clients are not charged every time they call or email. I return calls within two business days, even if I have to contact my client after business hours.
9. Flexible Payment Plans: First, I never quote a potential client a fee until I have had the opportunity to review their financial situation and determine the complexity of their bankruptcy. The court filing fee for every Chapter 7 bankruptcy is $299.00, the required credit counseling is $100.00. So, a client is looking at about $400 before considering my attorney's fee. Usually, at the conclusion of the free consultation I can give a potential client an exact quote of what the entire bankruptcy will cost. If a person then chooses to hire me, I work with the person to create a payment plan, if necessary. I don’t believe in “one size fits all” payment plans. I work with my clients to figure out what they can realistically afford to pay on a monthly basis. I accept cash, check and money orders. The enitre fee must be paid in full before a Chapter 7 Bankruptcy is filed (or I would become a creditor myself), but this usually provides time for the paperwork to be completed. Also, I will begin fielding creditor calls as soon as a client has paid the initial retainer.
10. Location: I'm located in Downtown New Braunfels, in the upstairs of the Randall Morris Real Estate Building, a historic office with plenty of free parking.